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Tech Writing Portfolio
Overview: While I got into the professional writing gig from the public relations/marketing side, lately much of my work has been writing for the Web and technical communications areas. To that extent, I've expanded myIt's the kind of feel-good tech writing that just makes you mover your feet, Daddio! skills as an information architect, have headed massive content audits, strategized and written online customer service processes, and created back-end programming guides. And I've increased my software skills as well, adding flowchart and mark-up programs to my existing abilities with desktop and Web publishing, word processing, and image editing programs on both PCs and Macs.

Here you'll find just a small sample of my technical communications work. (For a more in-depth look at my specific role in each project, check out my entire portfolio, client by client.)

The Links:

  • Broadview Networks: Working in a lead role (with a team of talented freelancers), I led discovery/scoping, information architecture, and writing for Broadview's e-Care Center, an online self-service site for their customers. It's also a secure site, so if you'd like a dummy account, just let me know and I'll contact my client. In the meantime, there are some screen shots just below.

    I also scripted and wrote a DSL wizard for a customer CD-ROM (demonstrating my ability to make sense of a back-end software process). And for more on all my Broadview work, take a look at my BVN portfolio.

    • Broadview Networks DSL Wizard Copy Deck (created from this Visio flowchart, and also available as a GIF)
    • Broadview Networks e-Care Center: The e-Care Center (unfortunately for my portfolio) is a secure site, and I do respect my client's right to their proprietary information. Consequently, the detailed screen shots and information available here at joecross dot com are password-protected. But if you'd like to take a peek at some of the best work I've done, just contact me now and I'll get you the password and username (once I verify you're not an evil telephone company trying to steal Broadview's coveted secrets).

  • Philips Web Site: I've done a lot of the IA, back-end documentation, and customer service writing for the Philips Home & Body site.
  • In addition to examing the site, here are also a few back-end documents you can peruse (though they're nothing exciting and use a lot of Modem Media jargon, as I wrote them for the site's programmers and maintenance team).
    • Philips Search GUI (a back-end Word document defining the user interface for the search functionality)
    • Philips Error Deck (another back-end Word document, illustrating all the error states possible in the software, written from all the site's GUI documents)
    • Philips B2C FAQs (yet another Word document I wrote for the site's B2C customer service area)