Win Back Customer Service Letters

Dissatisfied Customer Letter

Dear Valued Customer,

I appreciated the opportunity to speak with you the other night and I wanted to thank you again for making 1-800-FLOWERS your preferred florist. As promised, you'll find a gift certificate enclosed which you can use on your next order. I understand that this may not fully make up for the inconvenience with your previous order, but I hope this helps in some way. Enjoy it with our compliments.

Sincerely,

{Customer Service Representative Signature}

1-800-FLOWERS Customer Service

Satisfied Customer Letter

Dear Valued Customer,

I appreciated the opportunity to speak with you the other night and I wanted to thank you again for making 1-800-FLOWERS your preferred florist. Although you told us that you were satisfied with our efforts to resolve your previous inconvenience with us, we recognize that your experience with our company may not have been up to our normally high standards. As such, we've enclosed this gift certificate which you can use on any future orders with 1-800-FLOWERS. Enjoy it with our compliments.

Sincerely,

{Customer Service Representative Signature}

1-800-FLOWERS Customer Service