Key Customer Thank You Letter

Dear Valued Customer,

I would like to personally thank you for using 1-800-FLOWERS during the past year.

Working in a flower shop, I learned very quickly that caring about your customers—building a relationship with them—is the very best way to take care of all their gift-giving or sentiment-expressing needs. At 1-800-FLOWERS, that commitment to caring about our customers has always been our priority.

That's why, with 1-800-FLOWERS, you will always receive the world's freshest and most beautiful flowers—guaranteed. And all of our products, whether festive arrangements, tasteful business gifts, delicious gourmet baskets or touching sentiment pieces, are always backed by our Seven Day Freshness Guarantee. At 1-800-FLOWERS, we have a gift for every occasion—and we stand behind all of them every hour of every day.

But what really makes us the World's Favorite Florist is valued customers, like you. So thanks again for all of your business this past year. I look forward to building our relationship to better serve you in the near future, and hope you continue to enjoy using 1-800-FLOWERS for many more years to come.

Sincerely,

Jim McCann
President